From opening your account to making a withdrawal — we're with you every step of the way.
Select the type of issue you're facing for a quick resolution
Account registration, password changes, and login issues
Support for bKash, Nagad, Rocket & bank transfers
Welcome bonuses, cashback, and promo code usage
KYC verification, identity confirmation & account security
Questions about odds, markets, bet cancellations & Live Betting
Issues with casino games, slots, and live dealer games
Downloading, installing, and troubleshooting the Android and iOS apps
Setting limits, self-exclusion, and building healthy gaming habits
Get started in just a few simple steps
Create a free account in just 2 minutes using your mobile number and email. No complicated process involved.
Complete your KYC by uploading a photo of your National ID or passport. This keeps your account secure.
Deposit your preferred amount easily via bKash, Nagad, or Rocket. Minimum deposit is just ৳500.
Claim your welcome bonus on your first deposit. Read the bonus terms and conditions beforehand to avoid any issues later.
From cricket and football to casino games — head to your favorite section and enjoy.
Withdraw your winnings directly to your mobile banking. Withdrawals are usually processed within 24 hours.
If you run into any issue while using Bit Visa, don't hesitate to visit our Help Center. You have two options: work through the problem yourself using our guides, or speak directly with our support team. We've made both paths straightforward and fast so you don't waste any time.
Often, a quick look through our resources is all it takes to find an answer. That's why we've built our Help Center with detailed guides, video tutorials, and a comprehensive FAQ section. But if your issue is more complex or you can't resolve it yourself, our live chat is always available.
Opening an account on Bit Visa is quick and straightforward — all you need is an active mobile number and an email address. Make sure the details you provide during registration are accurate, as they will be verified when you request a withdrawal.
A common question we get: can one person open multiple accounts? The answer is no. Bit Visa only allows one account per person. If two accounts are found under the same individual, both may be closed and any funds held. So make sure you only register once from the start.
Click "Forgot Password?" on the login page. A verification code will be sent to your registered email or mobile number. Use that code to set a new password. The whole process takes under 5 minutes.
If you didn't receive the password reset email, check your spam folder. If it's still not there, reach out via live chat and we'll sort it out quickly.
Deposits and withdrawals on Bit Visa are designed to be simple for users in Bangladesh. bKash, Nagad, and Rocket are currently the fastest options. Bank transfer is also available, though it takes a bit longer to process.
If your deposit hasn't been credited, first check that you sent it to the correct merchant number and entered the right transaction reference number. If either detail doesn't match, the system won't be able to detect the deposit automatically. If the issue persists, contact our support team with a screenshot of the transaction and the reference number.
Warning: Never deposit through a third party or from someone else's account. This can cause issues with your account verification and delay withdrawals.
Withdrawal requests are typically processed within 24 hours. However, if your KYC verification isn't complete before your first withdrawal, there may be delays. Unmet bonus wagering requirements can also put a hold on withdrawals. Log in to your account and check "Withdrawal Status" — if a reason is listed, take action accordingly.
We get a lot of questions about Bit Visa's bonus offers. The most common issue is receiving a bonus but being unable to withdraw — this is due to wagering requirements. Every bonus comes with a specific wagering requirement. For example, a 10x wagering requirement means you need to wager ten times the bonus amount before you can make a withdrawal.
Always read the terms and conditions before claiming a bonus. Pay close attention to three things in particular: which games count toward wagering, how long the offer is valid, and the maximum bet amount allowed.
Before using a promo code, make sure it hasn't expired, that you're applying it in the right section (Sports or Casino), and that your account is eligible for that promotion. If the code is correct but still isn't working, share it with our support team and we'll look into it.
KYC, or Know Your Customer, is a security measure to confirm that the account truly belongs to you and isn't being misused. To complete KYC on Bit Visa, you'll need to submit clear photos of the front and back of your National ID (NID) or passport. In some cases, a selfie verification may also be required.
Make sure any documents submitted for verification are clear and legible — blurry or cropped images cannot be accepted. Verification is typically completed within 24–48 hours, and you will receive a confirmation email once it's done.
Betting can get confusing — when does a bet get cancelled, what happens if a match is abandoned, why do odds change? Understanding these things upfront can save you a lot of unnecessary headaches.
A bet may be cancelled if a match starts significantly earlier or later than scheduled, if it is called off due to a natural disaster, or if a system error caused it to be accepted at incorrect odds. In such cases, the full stake is refunded. You can see the cancellation reason on your bet history page.
A stable internet connection is essential during live betting. Occasionally, live odds updates may be slightly delayed during periods of high demand. If a bet doesn't go through or you don't receive a confirmation, check your balance — any successfully placed bet will always appear in your history.
Many members find it easier to bet and play using the Bit Visa mobile app. If the app won't open after installation, try restarting your phone first. On Android, make sure "Install from unknown sources" is enabled. If the issue persists, uninstall the app and download it again fresh.
If you're having trouble logging in, try accessing the website through a browser using the same credentials. If it works in the browser but not the app, it's an app issue. If it fails in both, it's likely an account issue. Once you've identified the cause, contact support.
Bit Visa believes gaming should be entertainment — never a burden. If you feel gaming is having a negative impact on your life, make use of our responsible gaming tools. You can set your own daily deposit limits, weekly loss limits, or self-exclusion periods.
These settings can be found under the "Responsible Gaming" section of your account. Once a limit is set, it takes effect immediately and cannot be changed before the designated period ends — this is by design, to protect you. For more details, Responsible Gambling View page.
Answers to the most frequently asked questions